All of our prices are in Australian dollars (AUD). Prices are normally stated with the statement that GST (Goods and services tax) is in addition to the price quoted.  If a price is not specifically stated as including or excluding GST, GST is in addition.

We accept Mastercard, Visa and American Express.  There are no surcharges applied for paying by credit card.

We provide events for FEI members and their guests only.  Online bookings and payments may only be made by members or their assistants acting on their behalf.

FEI is committed to providing high quality events and member services.  We endeavour to make sure that the information and events listed on our website are true and correct in all details.

Refund Policy: FEI takes bookings for lunches online until the closing date for that lunch, which is stated on the emails to members about the event and on the website.  The closing date is usually 2-5 working days before the lunch.

Any cancellation of a booking must be made by email to This email address is being protected from spambots. You need JavaScript enabled to view it. on or before the closing date.  After the closing date for the lunch, there are no refunds for cancellations or non-attendance at the lunch.  For cancellations before the closing date members will receive a refund for the amount paid (either as a credit towards a future lunch or as a refund on the credit card used for the original payment for the lunch).

Payments for annual membership fees are not refundable once paid.  No refunds are given for resignation during the membership year.

Privacy Policy
FEI keeps your details private.  Information that we collect in relation to you is kept confidential, although limited business contact details for you may be passed to other members of FEI.  We do not pass on/sell/swap any of your personal details with anyone else without your specific permission.  We use this information to identify your bookings and payments through this website, to provide you with details of our events and other relevant information, for collecting overall statistics to help manage FEI and to personalise your communications with us.  FEI uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.  Cookies sent to your computer from FEI only last while you are browsing our website.  We do not store persistent cookies on your computer.

Whenever you use our website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser.  The unique network address of your computer is called its "IP address," and is sent automatically each time you access any internet site.  From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.  An example of this would be when proceeding to a checkout to finalise an order or payment that you may wish to make.  After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from FEI your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.  If you have any questions regarding our security policy, please contact FEI.  Credit card details supplied by you online are entered directly to the secure Westpac PayWay Net website and are not held by FEI.

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